Not every request should be automated. The best first candidates are frequent, predictable and easy to check.

1. Order and delivery updates

Customers want a quick answer and the data already lives in your store or shipping tools.

2. Account and password help

Clear steps, low risk and a huge share of everyday volume for most software teams.

3. Plan and billing questions

Explain plans, invoices and renewal dates while routing refund requests to a person.

4. Product how-to questions

Point customers to the right guide and walk them through common setup steps.

5. Ticket triage

Even when a person replies, tagging and routing every request automatically saves hours each week.