Privacy Policy

1. Who we are

Aiventra, Inc. (“Aiventra”, “we”, “us”) provides software that helps organizations manage customer support workflows. Aiventra is headquartered at 123 Innovation Avenue, Suite 400, Austin, TX 78701, USA. For privacy questions, contact privacy@aiventra.com.

2. Information we collect

Information you provide: account details such as your name, work email, company, and role; billing contact details; and messages you send to us.

Usage information: product interaction events, device and browser information, diagnostic logs, and service performance data.

Customer content: support conversations, knowledge articles, and related content that your organization chooses to connect to the service.

3. How we use information

We use information to provide, maintain, secure, and improve the service; respond to enquiries; process transactions; troubleshoot issues; and send important service communications. We do not sell personal information.

4. AI processing

Connected content is processed to generate suggested and automated responses for your workspace only. Customer content is not used to train general-purpose models. Workspace administrators control which sources are connected and can remove them at any time.

5. Sharing

We share information with vetted service providers that help us operate the service, such as cloud hosting, payment processing, and email delivery, under contracts that limit their use of data. We may also share information when required by law or to protect rights and safety.

6. Retention and security

We keep account information for as long as your account is active and delete customer content within 30 days of workspace deletion, unless law requires otherwise. Data is encrypted in transit and at rest, and access is restricted by role. No online service can guarantee absolute security.

7. Your rights

Depending on where you live, you may have the right to access, correct, delete, export, or object to the processing of your personal information. Email privacy@aiventra.com and we will respond within 30 days after verifying your identity.

8. International transfers

Aiventra processes data in the United States and the European Union. Where data moves across borders, we rely on appropriate safeguards such as Standard Contractual Clauses.

9. Children

The service is intended for business use and is not directed to anyone under 16. We do not knowingly collect personal information from children.

10. Changes and contact

We may update this policy from time to time. If changes are material, we will notify workspace administrators by email at least 30 days before they take effect. Questions can be sent to privacy@aiventra.com.