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Smarter conversation routing is live

AI support, without the support backlog

Meet the AI workspace that helps your team answer faster, resolve routine requests, and focus on the conversations that matter.

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AI resolved

Order update sent in 1.2s

Smart triage

Routed to Billing · High priority

Human handoff

Maya joined with full context

AI resolved

Order update sent in 1.2s

Smart triage

Routed to Billing · High priority

Human handoff

Maya joined with full context

Trusted by forward-thinking teams

A clearer way to support every customer

From lean startups to growing service teams, Aiventra brings conversations and context into one place.

Northpeak
LumaWorks
Orbitly
Fieldnote
Brightpath
Novacore
Evertrail
Kinetiq

What Aiventra does

Three ways Aiventra makes support simpler

Give customers quick, consistent help while giving your team more room to solve meaningful problems.

Resolve routine questions

Aiventra handles common requests such as order updates, account questions, and product guidance with answers grounded in your approved knowledge.

Order #4821 update sent

Resolve routine questions

Aiventra handles common requests such as order updates, account questions, and product guidance with answers grounded in your approved knowledge.

Order #4821 update sent

Learn from your knowledge

Connect help articles, product documentation, and approved support content so Aiventra responds using the information your team trusts.

42 help articles synced

Learn from your knowledge

Connect help articles, product documentation, and approved support content so Aiventra responds using the information your team trusts.

42 help articles synced

Bring in the right person

When a conversation is complex, sensitive, or uncertain, Aiventra routes it to a teammate with the conversation history and relevant context.

Handed to Amara · Context

Bring in the right person

When a conversation is complex, sensitive, or uncertain, Aiventra routes it to a teammate with the conversation history and relevant context.

Handed to Amara · Context

Why Aiventra

One workspace. Every conversation in context.

Move beyond disconnected inboxes and repetitive manual work. Aiventra helps your team build a support experience that feels joined up from the first question to the final resolution.

It improves with your knowledge

Keep answers aligned as products, policies, and processes change. Update your source content and your support experience stays current.

It improves with your knowledge

Keep answers aligned as products, policies, and processes change. Update your source content and your support experience stays current.

It sounds like your team

Set the tone, style, and boundaries for customer-facing responses so every answer stays consistent with your brand.

It sounds like your team

Set the tone, style, and boundaries for customer-facing responses so every answer stays consistent with your brand.

It works while your team is away

Let approved routine workflows continue after hours, so customers find help without waiting for the next shift.

It works while your team is away

Let approved routine workflows continue after hours, so customers find help without waiting for the next shift.

See Aiventra in action

Use cases

One platform. More ways to help.

Aiventra supports the everyday workflows that keep customer experience teams moving.

Ticket triage

Automatically categorize incoming requests, identify urgency, and send each conversation to the right queue.

Tagged Billing · Urgent

Ticket triage

Automatically categorize incoming requests, identify urgency, and send each conversation to the right queue.

Tagged Billing · Urgent

AI resolution

Answer common questions with approved information and guide customers through repeatable tasks.

Resolved · Returns Policy

AI resolution

Answer common questions with approved information and guide customers through repeatable tasks.

Resolved · Returns Policy

Human handoff

Escalate unclear or sensitive requests with conversation history, intent, and useful context.

Assigned to Jordan

Human handoff

Escalate unclear or sensitive requests with conversation history, intent, and useful context.

Assigned to Jordan

Live reporting

Understand volume, response patterns, resolution trends, and where customers need more help.

Resolution rate up

Live reporting

Understand volume, response patterns, resolution trends, and where customers need more help.

Resolution rate up

Explore use cases

Security

Built with care for your customer data

Aiventra is designed around thoughtful access, responsible data handling, and clear controls. Configure your workspace to match your team’s security requirements.

Read our privacy policy

Access controls

Give teammates the access they need with role-based workspace permissions.

Access controls

Give teammates the access they need with role-based workspace permissions.

Data protection

Use secure connections and carefully manage the information shared with your support tools.

Data protection

Use secure connections and carefully manage the information shared with your support tools.

Human oversight

Set escalation rules and review workflows before enabling automation.

Human oversight

Set escalation rules and review workflows before enabling automation.

Privacy-first approach

Choose what content to connect and keep your knowledge sources up to date.

Privacy-first approach

Choose what content to connect and keep your knowledge sources up to date.

Pricing

Straightforward plans for every stage

Start with the essentials, then add capacity and control as your support operation grows.

Starter

/ month

For small teams exploring AI-assisted support.

Get started

Up to 100 AI-assisted resolutions per month

1 connected support channel

Connect approved help content

Basic ticket categorization

Human handoff

Community and email support

Starter

/ month

For small teams exploring AI-assisted support.

Get started

Up to 100 AI-assisted resolutions per month

1 connected support channel

Connect approved help content

Basic ticket categorization

Human handoff

Community and email support

Growth

Scale

Custom

pricing

For larger teams with advanced workflow, access, and governance needs.

Contact sales

Tailored resolution capacity

Advanced workflow configuration

Role-based permissions

Custom onboarding support

Priority service options

Dedicated success contact

Scale

Custom

pricing

For larger teams with advanced workflow, access, and governance needs.

Contact sales

Tailored resolution capacity

Advanced workflow configuration

Role-based permissions

Custom onboarding support

Priority service options

Dedicated success contact

Compare every plan in detail

Customer satisfaction

4.8 out of 5 this quarter

Customer proof

Better support starts with less busywork

Aiventra helps teams make routine support easier to manage and gives people more time for the conversations that need a human touch.

“We wanted faster answers without making support feel automated. Aiventra gave our team a clearer workflow and helped us spend more time with customers who needed us.”

Maya Bennett, Customer Experience Lead at Northpeak

Repetitive tickets

42%

Fewer repetitive tickets reaching the team inbox.

Repetitive tickets

42%

Fewer repetitive tickets reaching the team inbox.

First response

3.1×

Faster first response across chat and email.

First response

3.1×

Faster first response across chat and email.

Satisfaction

4.8/5

Average customer satisfaction after rollout.

Satisfaction

4.8/5

Average customer satisfaction after rollout.

Customer testimonials

Made for teams that care about every reply

Hear from support leaders who use Aiventra to keep conversations clear and customers informed.

“Our inbox finally feels manageable. The team knows what needs attention, and customers get clearer answers.”

Jordan Lee

Support Operations, LumaWorks

“Our inbox finally feels manageable. The team knows what needs attention, and customers get clearer answers.”

Jordan Lee

Support Operations, LumaWorks

“The handoff is the best part. When a person needs to step in, they already have the context.”

Amara Okafor

CX Manager, Orbitly

“The handoff is the best part. When a person needs to step in, they already have the context.”

Amara Okafor

CX Manager, Orbitly

“We can keep our help content in one place and make it easier for customers to find the right answer.”

Ethan Park

Founder, Fieldnote

“We can keep our help content in one place and make it easier for customers to find the right answer.”

Ethan Park

Founder, Fieldnote

FAQ

Questions before you get started?

A few useful details about how Aiventra works.

What is Aiventra?

Does Aiventra replace support agents?

How does Aiventra learn about my product?

What happens when Aiventra is unsure?

Can I change or cancel my plan?

See all questions

Give your team more time for great support.

Connect your knowledge, bring your channels together, and make every customer conversation easier to manage.

Start free

Talk to our team

Give your team more time for great support.

Connect your knowledge, bring your channels together, and make every customer conversation easier to manage.

Start free

Talk to our team