Product updates
What’s new at Aiventra
Follow product improvements, new capabilities, and updates from the Aiventra team.
Changelog
Latest product updates
A running log of what we’ve shipped recently.
November 2026
Routing
Improved conversation routing
New routing controls help teams organize requests by topic and ownership, with clearer rules for priority queues.
October 2026
Knowledge
Knowledge source refresh
A clearer workflow for reviewing connected help content, spotting outdated articles and keeping information current.
September 2026
Reporting
Reporting overview
A refreshed activity view makes it easier to review support trends, resolution rates and recurring topics at a glance.
August 2026
Handoff
Handoff context
Escalated conversations now include a structured summary with intent, previous steps and the reason for escalation.
