Terms of Service

1. Agreement

These Terms govern access to and use of the Aiventra website and services. By creating an account or using the service, you agree to these Terms on behalf of yourself and the organization you represent.

2. Accounts

You must provide accurate account information, keep your credentials secure, and notify us promptly at security@aiventra.com of any suspected unauthorized access. You are responsible for activity under your account.

3. Acceptable use

You may not misuse the service, interfere with its operation, attempt unauthorized access, upload unlawful content, or use the service in a way that violates applicable law or the rights of others.

4. Customer content

You retain all rights in the content you submit. You grant Aiventra a limited license to host, process, and display that content only as needed to provide the service to you.

5. AI output and human review

AI-generated responses may occasionally be incomplete or inaccurate. You are responsible for configuring review and escalation rules suited to your use case and for checking outputs before relying on them in high-impact situations.

6. Plans, fees, and payment

Paid plans are billed monthly or yearly in advance. Fees are non-refundable except where required by law. You can upgrade, downgrade, or cancel from workspace billing settings, and cancellations take effect at the end of the current billing period.

7. Availability and changes

We work to keep the service available 99.9% of the time, excluding scheduled maintenance announced in advance. We may improve or change features, and we will give notice before removing functionality you rely on.

8. Suspension and termination

Either party may terminate these Terms at any time. We may suspend access for material breach after notice. After termination, you can export your content for 30 days before it is deleted.

9. Disclaimers and liability

The service is provided “as is” to the extent permitted by law. Each party’s total liability under these Terms is limited to the fees paid in the 12 months before the claim.

10. Governing law and contact

These Terms are governed by the laws of the State of Texas, USA, with venue in Travis County. Questions about these Terms can be sent to legal@aiventra.com.